Frequently Asked Questions
What is Helen's Butterfly LLC?
Helen’s Butterfly LLC offers trauma-informed, values-based tools, programs, and services designed to support clarity, stability, and intentional living. Our work integrates practical life application with reflection, stewardship, and personal responsibility.
Who are your services and resources for?
Our offerings are designed for individuals and families who feel overwhelmed, disconnected, or unsure of their next steps and are seeking thoughtful, practical support without pressure or quick fixes.
Are your courses live or self-paced?
All courses offered through Helen’s Butterfly LLC are fully self-paced. There are no live sessions, deadlines, or required timelines unless clearly stated otherwise.
How long do I have access to a course?
You will have ongoing access to purchased programs unless otherwise noted.
Do the programs include coaching or one-on-one support?
No. Programs are educational and self-guided. They are not a substitute for coaching, therapy, or professional services.
Are your products physical or digital?
We offer both physical and digital products. Each product page clearly states the format before purchase.
How are digital products delivered?
Digital products are delivered electronically after purchase. Some are downloadable files, while others use secure links that prompt you to make your own copy for personal use.
Can I share digital products with others?
No. All digital products are for individual use only and may not be shared or redistributed.
Do you offer refunds on digital products?
Due to the nature of digital products, all digital sales are final. Please review product details carefully before purchasing.
What if I have trouble accessing a product?
If you experience technical issues, please contact us using the form on the site and we’ll assist you.
Do your services include faith-based content?
Our work is values-based and rooted in integrity, stewardship, and personal responsibility. Faith-based elements may be included selectively when relevant to goals, but participation is always respectful and optional.
What if I have trouble accessing a product or program?
If you experience technical issues, please reach out using the contact form, and we’ll assist you as soon as possible.
Do I need special software or accounts to use your products?
Some digital tools may require a Google account or PDF reader. Any requirements are noted on the product page.
Is Helen’s Butterfly LLC right for someone looking for quick results?
Our work is designed for thoughtful, intentional progress. If you are seeking immediate results or prescriptive solutions, our offerings may not be the best fit.
Do you offer one-on-one coaching?
Yes. One-on-one support is available through inquiry and consultation. All services are discussed and agreed upon before beginning.
Is coaching the same as therapy or counseling?
No. Coaching is not therapy, counseling, or mental health treatment. It focuses on awareness, goal clarification, accountability, and practical application.
How do I know which service or program is right for me?
If you’re unsure, you’re encouraged to begin with self-guided tools or programs. If you’re seeking more personalized support, you may submit an inquiry to discuss options.
What is the coaching guarantee?
Eligible clients may continue coaching at no additional cost if they have not reached their agreed-upon goals by the end of the program term.
Who qualifies for the guarantee?
Clients must demonstrate:100% attendance at required sessions, active engagement throughout the program, and consistent commitment to the coaching process
What happens if expectations are not met?
If a client fails to meet attendance, engagement, or commitment requirements, the coaching guarantee becomes null and void. The coach reserves the right to promptly revoke the guarantee if expectations are not upheld.
Is this a refund?
No. This guarantee provides continued coaching support, not a refund.